SHIPPING & RETURNS

Returns Policy

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At Alaindair we pride ourselves on providing quality products and service to our customers. We want you to enjoy your purchases and shopping with us.

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Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you.

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Change Of Mind Returns

 

Alaindair will no longer accept the return of any attars due to changing your mind about a purchase under any circumstances. This includes reasons such as selecting the wrong item when purchasing from our website, no longer needing the item or another person has bought the same product for me.

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We are happy to offer advice on the choice of a perfume however, we cannot take responsibility if you are not happy with your purchase as a result of this advice. We strongly suggest that you try a fragrance prior to purchasing from us.

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Defective Items

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When items are faulty, you may choose between a refund or exchange for the products concerned. You must contact Alaindair within 7 days of delivery of your purchase. We will not pay for the postage and packaging charges associated with this return. Refunds and exchanges will only be made once faulty items have been returned to Alaindair.

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When items arrive damaged upon delivery from Courier Services, you must contact Alaindair
within 48 hours of delivery. You may be requested to provide a photograph of your item/s and /or delivery package in order to investigate the damage claim. 

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Applying for a Return

 

To apply for a return, please email us at alaindairattar@gmail.com and include a daytime contact phone number with this email. We will then evaluate your return and give you a return authorization approval and an address to send the product back to us.

 

All items must be returned to Alaindair within 14 days once a return approval has been granted.

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Packaging a Return

Please pack all products for return securely in a box, with some filling inside the box for protection. Ideally, it would be best to use the same box and filling provided by Alaindair in the original shipment. Please take care in packing returns - as we will not be responsible for damaged products upon return unless it was received initially that way by the customer. Please affix the return address label provided by us or write clearly on the box the return address as provided by Alaindair.

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Returns Assessment and Processing

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Once receipt of goods back to us has occurred, we will assess the goods and then take appropriate action within 48 hours of receipt of goods. If we decide to issue you a refund, the refund will be credited to your account within 24 hours of assessment and will be in the same method that the payment was originally made. Where the total contents of an order are to be returned due to being defective or damaged, and a refund is requested, we will refund the total original purchase price. If we decide to issue you a replacement, the replacement goods will be dispatched to you within 48 hours of assessment being made. Replacement items will be sent at no cost to the customer.

Alaindair takes no responsibility for returned products lost or damaged in transit.